Terms and conditions
|Please read the following information carefully before making any purchases. It contains important details and information regarding your rights, responsibilities, and restrictions which may apply to you.
Terms of Payment:
Terms of payment are 100% upfront. We do not offer any credit, down payment, or financing on any of our products. We process all credit card transactions through PayPal only. Credit cards are charged upon order placement.
Cally Hair business hours are From Monday through Friday from 9:00am to 5:00 pm PFT. Orders received before 4:00 pm are processed and shipped the same day they are received. Orders which are placed over the weekend will be shipped out on Monday morning unless it is a holiday.
If for any reason we are unable to fulfill your order, you will be contacted immediately in regards to receiving a replacement. If a replacement is not acceptable you have the right to terminate the sale and we will refund the amount charged to you.
Exchange and Return Policy:
At Cally Hair we stand behind our products and guarantee customer satisfaction 100%. Each and every bundle of hair is inspected and prepared under professional supervision . After thorough cleaning and inspection, the hair gets sent to our distribution and warehouse centers across the country. There the hair receives a second round of inspection before getting shipped out to our customers. All of our hair goes through a meticulous process to ensure that you are receiving the best quality product possible.
Due to the nature of our products, all sales are final.
At Cally Hair we make sure that all of your expectations are met.
We make every effort to make your order as accurate as possible. Some factors which should be considered while purchasing our products is that we specialize in 100% virgin, unprocessed, Indian Remy human hair. Our hair comes from different donors. This is why we cannot guarantee hair color or texture 100% of the time. We are not responsible for the changes or alterations done to the hair once it has left our warehouse including chemically processing, cutting, coloring, or texturizing the hair. Our natural hair comes in a straight, wavy, and curly pattern. Our wavy and straight hair comes only in shades Natural 1B and 2. Our curly hair comes only in the shade 1B but sometimes it is available in 2 upon request. Please keep in mind; refunds and/or exchanges will not be issued for dissatisfaction with the color or texture of the hair.
• Under no circumstances will we accept any hair back if alterations or changes have been made to the hair once it has left our warehouse. The hair cannot be altered in any manner. This includes dying, cutting, and chemically processing the hair. Under Federal Law you cannot return human hair products which have been used due to hygiene purposes. We abide by these strict policies and expect the item to be returned in its original condition.
• Our products are guaranteed for quality and satisfaction. If for any reason you are unhappy with the product and you wish to exchange, you will be required to pay return shipping charges and provide a tracking number on your old order and we will cover the cost of the new order.
• If an inaccurate product has been shipped to you, please contact us immediately within (5) five business days. Once we have the product back and inspect it, we will send an immediate replacement.
• You will be charged a 15% restocking fee for the product you are refunding.
We are not responsible for any lost or stolen packages.
Limitation of Liability:
Cally Hair reserves the right to make changes and adjust prices, policies, and procedures. We also reserve the right to refuse service to anyone. Please check this page periodically for updates and changes. Cally Hair does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Cally Hair will not be liable for consequential special, indirect or severe damages even if advised of the possibility of such damages in regards to any third party except which is provided herein. Cally Hair is not liable or responsible for any amount of damage above the aggregate dollar amount paid by the customer for the purchase of product(s) under this agreement.